Privacy Policy

This policy sets out the basis on which any personal data Master Chemical Europe Ltd T/A Master Fluid Solutions collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By providing personal data to us, you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process the following data about you:

Uses made of the information

We use information held about you in the following ways:

Basis on which we process the information

we process this information using the legitimate Interest Basis, to derive this categorisation we have

Disclosure of your information

Where we store your personal data

Information may be held at our offices and those of our group companies. Information may be transferred internationally to the USA and other countries around the world, including countries that do not have data protection laws equivalent to those in the UK. We have security measures in place to seek to ensure that there is appropriate security for information we hold.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data. You can also exercise the right at any time by contacting us at Master Chemical Europe Ltd T/A Master Fluid Solutions

If, at any time, you want to verify, update or amend your personal data or preferences please write to us. Master Chemical Europe Ltd T/A Master Fluid Solutions, 33 Maitland Road, Lion Barn Industrial Estate, Needham Market, IP6 8NZ or Phone 01449 726800

Verification, updating or amendment of personal data will take place within 28 days of your request.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

How long we keep your information

We keep your information for no longer than is necessary for the purposes for which the personal information is processed.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Master Chemical Europe Ltd T/A Master Fluid Solutions 33 Maitland Road, Lion Barn Industrial Estate, Needham Market, IP6 8NZ or Phone 01449 726800.

How to complain

We hope that Master Chemical Europe Ltd T/A Master Fluid Solutions can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.