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FAQ COVID-19 - Frequently Asked Questions - Answers to frequently asked questions about COVID-19.

COVID-19

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Responsible RestartOhio Employees, Distributors,
& Guests
Physical
Spaces /
Workstations
Shift Pattern
Confirmed
Cases
• Ensure minimum 6 ft between people, if not
possible, install barriers
• Face coverings are required for employees and distributors, unless not advisable by a healthcare professional, against documented industry best practices, or not permitted by federal or state laws/ regulations
• Employees must perform daily symptom
assessment*
• Require employees to stay home if symptomatic
• Require regular handwashing
• Stagger or limit arrivals of employees and guests
• Personnel should work from home if possible
• Daily disinfection of desks and workstations
• Change shift patterns (e.g. fewer shifts)
• Stagger lunch and break times
• Ensure minimum 6 ft between people, if not
possible, install barriers
• Daily deep disinfection of high-contact surfaces
• Space factory floor to allow for distancing
• Regulate max number of people in cafeterias/
common spaces
• Establish maximum capacity (e.g. 50% of
fire code)
• Immediately isolate and seek medical care for any individual who develops symptoms while at work
• Contact the local health district about suspected cases or exposures
• Shutdown shop/floor for deep sanitation if possible
• Split into sub-teams, limit contact across sub-teams
• Reduce pace to allow less FTEs per line
• Close cafeteria and gathering spaces if possible, or conduct regular cleanings
• Daily deep disinfection of entire facility
• Work with local health department to identify potentially infected or exposed individuals to help facilitate effective contact tracing/notifications
• Once testing is readily available, test all suspected infections or exposures
• Following testing, contact local health department to initiate appropriate care
and tracing
• Face coverings are recommended for
guests
• Provide stipend to employees for private transportation
Responsible RestartOhio
Manufacturing, Distribution & Construction
Mandatory
Recommended Best Practices
*Daily symptom assessments should include taking your temperature with a thermometer and monitoring for fever. Also watch for coughing or trouble breathing.
Notice to Law Enforcement Officials of Employee’s Authorization to Travel as member of an Essential Business Notice to Law Enforcement Officials of Employee’s Authorization to Travel as
member of an Essential Business
April 3, 2020
RE: Master Chemical Corporation (d/b/a/ Master Fluid Solutions, “Master”)
Is Classified as an Essential Business
In an effort to mitigate the spread of COVID-19, many states and municipalities have
issued “Stay at Home” orders which restrict business operations and travel.
Master has determined, and confirmed with local officials, that it is included in the
Homeland Security’s definition of an Essential Business as listed on their CISA website
(https://www.cisa.gov/critical-infrastructure-sectors). In the current public emergency,
Master regards our ability to produce and service specialty chemicals (cleaners, lubricants,
and metalworking fluids) for a wide variety of Essential Businesses as vital to keeping our
economy functioning and to meeting the needs of the current COVID-19 crisis.
Please allow this employee to freely travel to and from our production facilities or
customer locations requiring service of our products to maintain their essential
business operations.
Master is happy to provide any further assurances to law enforcement or government
officials by contacting our headquarters at 419-874-7902.
Please know that Master and our employees are following the various guidance on social
distancing, good hygiene, and remote teleworking to the maximum extent possible.
Roughly 80% of Master’s office and support employees are currently working from home to
reduce unnecessary travel.
Many thanks for your understanding and efforts to keep all citizens safe during this crisis.
Respectfully,
David A. Barned
Global Vice President – Operations & Supply Chain/
General Manager – North America
Phone: 419-450-4093
Email: dbarned@masterchemical.com
Travel Authorization
Getting Back to Work
Preparing Your Sump for a Temporary Shutdown Preparing Your Sump for a Temporary
Shutdown
There are several simple steps that will help maintain your sump during a possible shutdown. The steps
are easy and should be started several days prior to shutdown:
If you have any questions or concerns, please feel free to contact us:
+1 800-537-3365 | info@masterchemical.com
masterfluidsolutions.com/na/en-us/ | 501 West Boundary St. Perrysburg, OH | 2020-04-17
• It is critical that the systems be in as good shape as possible when they are shut
down. Concentration, pH, reserve alkalinity, etc. should be in the specified range.
• Remove the tramp oil from the sump. Tramp oil is both food and shelter for bacteria,
which is the main cause of the rancid smell that can come from the coolant.
• Clean out chips and sludge from the sump. Chips and sludge are also food and
shelter for bacteria. A Sump Sucker will make this job quick and easy.
• Bump up the concentration. This adds a little more pH buffering to the sump, which
helps to prevent bacteria. Our recommendation is to bump up the concentration to
the maximum recommended operating range for the product being used. If adds are
needed for alkalinity, pH, etc., add them a day or so before the system is shut down.
• Make arrangements for whatever sampling you want to have done to be
completed and the results communicated before the shutdown occurs.
• If possible, recirculate the coolant in the sump during the shutdown. In many
cases maintenance staff may be present. Have them turn on the coolant pumps to
recirculate the volume of the sump several times over.
• If you are going to run a centrifuge over the shutdown, make sure you have
sufficient tramp oil and waste capacity.
• Make sure you have plenty of supply of Coolant, Master STAGES™ Whamex XT™,
Master STAGES™ Task2™ GF, etc. to keep the systems running smoothly and to prevent
any issues for when life gets back to normal.
Preparing Your Sump
Notice to Customers and Distributors of Master’s Continuing Operations Master Fluid Solutions
501 West Boundary
Perrysburg, OH 43551-1200 USA
Tel: +1 419-874-7902
www.masterfluidsolutions.com
ISO 9001
Notice to Customers and Distributors of Master’s Continuing Operations
March 23, 2020
RE: Master Chemical Corporation (d/b/a/ Master Fluid Solutions, “Master”)
Classification as an Essential Business
State of Ohio Stay at Home Order
Classification Under §12 (a), (q), and (v)
State of Ohio Stay at Home Order exemption for Essential Businesses:
As you may have heard, in an effort to mitigate the spread of COVID-19 the State of Ohio
Department of Health has issued a “Stay at Home Order” which will become effective
Monday, March 23, 2020 at 11:59 pm eastern time (the “Order”). This Order exempts from
closure certain Essential Business Operations and specifically permits them to remain
open.
Master has determined, and confirmed with local officials, that it is included in the State of
Ohio definition of an Essential Business. As a result, it will continue its production,
shipping, service and supply operations to support its customers and distributors during
these challenging times.
Master is following the various guidance on social distancing, good hygiene and remote
teleworking to the maximum extent possible. Roughly 80% of Master’s office and support
employees are currently working from home. Its production, shipping, laboratory and
customer support employees have been divided into two teams working split shifts to limit
contact with each other, reduce the potential for transmission of the COVID-19 virus and
facilitate continued operations. These workers are also practicing the required social
distancing in the workplace.
Master is happy to provide any further assurances to any Customers or Distributors who
may require such. In the current public emergency, Master regards its ability to produce
specialty chemicals and lubricants (cleaners, lubricants, and metalworking fluids) for a
wide variety of Essential Business as vital to keeping our economy functioning and to
meeting the needs of the current COVID-19 crisis.
If you have questions or need additional information regarding this Notice please contact
your normal point of contact at Master or me directly. Tech Line (800-537-3365) and
Customer Service (419-874-7902) telephone numbers are being staffed remotely and
remain fully operational.
Respectfully,
David A. Barned
Global Vice President – Operations & Supply Chain/
General Manager – North America
Essential Manufacturer
A message from Julie Thomas, Director-Global Environmental, Health & Safety March 19, 2020
A message from Julie Thomas, Director-Global Environmental, Health & Safety
Master Fluid Solutions (MFS) is guided by our core values, which includes looking out for others. Our first priority remains the safety and security of our customers, associates, and communities. We are following guidelines from public health authorities, including the Center for Disease Control (CDC), to ensure business continuity while working to protect the well-being of our customers and our associates. The purpose of this letter is to assure you that Master Fluid Solutions is aware of and continues to monitor available information relative to COVID-19, commonly referred to as Coronavirus.
Steps MFS is taking to minimize virus include:
Social distancing:
•Implementing working from home for those who are able
•Staggered schedules for Lab associates
•Staggered breaks and lunches for Plant associates
•Minimize travel by sales team to only critical/essential issues requested by customer
Prevention measures:
•Increased measures by cleaning crew, as well as ensuring supply of cleaning/disinfectingessentials
•Following State of Ohio recommendation by checking associates temperature before start ofwork
•Limiting visitors on site
Unfortunately, the virus is so new that information is not available concerning its sustainability in a metalworking fluid matrix. Therefore, it is important to continue to maintain fluids properly in order to reduce bacterial growth.
As a preventative step, our recommendation is to clean AND disinfect frequently touched surfaces daily. This includes machine surfaces, tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
•If surfaces are dirty, clean them using detergent or soap (like Master STAGES™ Whamex™ orWhamex XT™) and water prior to disinfection.
•Additional guidance for Environmental Cleaning and Disinfection Recommendations can befound here
•MFS does not recommend adding disinfectants to the metalworking fluid system. Doing so cancause other issues such as potential irritation, corrosion issues, need some help here on specificissues
For additional information about COVID-19, please see the following website for the CDC. We will also provide updates and helpful information on the COVID-19 section of our website.
We will continue to closely monitor the situation and evaluate the need for additional measures to support our customers, colleagues and communities if such needs arise.
Sincerely,
Julie Thomas
Director-Global Environmental, Health & Safety
EHS Message
A message from Erica Denton, Director Global Supply Chain: March 19, 2020
A message from Erica Denton, Director Global Supply Chain:
I wanted to reach out and provide an update on how we are responding to the developing COVID-19 situation. This is a very challenging time for our customers, our employees, and their families. Customers and others in the industry have contacted us asking if we are experiencing any supply chain disruptions or expect any disruptions in the future.
At this time, Master Fluid Solutions has not experienced any major disruption to our supply chain, and we are able to fulfill our obligations to our customers. For the latest information, please check the COVID-19 section of our website.
Over the last few years, and in an effort to stay close to our customers, we have made significant investments in our business to expand our global footprint by decentralizing parts of our supply chain and creating multiple production facilities located in the US, Germany, Turkey, India, China, and Thailand. Additionally, as part of our ongoing efforts to ensure minimal disruption to our customers, our global supply chain teams are constantly working to reduce supplier and raw material risk.
Master Fluid Solutions has always been committed to providing the highest level of service and products to our customers. As always, our team is prepared to quickly react and adapt to changes in this unpredictable environment.
Sincerely,
Erica Denton
Director Global Supply Chain
Supply Chain Message
Master Fluid Solutions COVID-19 Technical Guidance Master Fluid Solutions
501 West Boundary
Perrysburg, OH 43551-1200 USA
Tel: +1 419-874-7902
www.masterfluidsolutions.com
ISO 9001
March 20, 2020
SUBJECT: Master Fluid Solutions COVID-19 Technical Guidance
During this unprecedented time, there are many concerns about workplace cleanliness,
safety and health of the workers when dealing with the novel COVID-19 virus.
Master Fluid Solution’s objective is to provide the safest metalworking fluids available for
our end users. While our products endure vigorous health and safety testing during the
formulation phase to reduce the GHS and SDS impact as much as possible, unfortunately,
this virus is so new that no testing or information concerning its sustainability in a
metalworking fluid matrix is currently available.
Master Fluid Solutions will continue to monitor the www.CDC.gov/coronavirus website for
information as it becomes available. Until we have a clear guidance, we suggest following
the guidance below for handling potentially contaminated metalworking fluids and inprocess
cleaners:
• If any metalworking fluids and in-process cleaners are suspected of being
contaminated with COVID-19, they should be removed from the machine using
proper Personnel Protective Equipment (PPE) and disposed of under local
municipality waste treatment guidelines.
• The machine should be cleaned with Master STAGES™ Whamex™ or Whamex
XT™ in accordance with Master Fluid Solutions Quick Clean Procedures to have
minimal effect on your operations. Cleaning procedures on pages 9 through 12 of
“The Handy Pocket Guide to a Clean Shop”. Link>>
• Additional guidance for Environmental Cleaning and Disinfection
Recommendations can be found at https://www.cdc.gov/coronavirus/2019-
ncov/community/organizations/cleaning-disinfection.html
• Master Fluid Solutions does not recommend adding disinfectants or bleach to the
metalworking fluid system. Doing so can increase the chance of other issues such
as dermatitis, machine and part corrosion, chemical reactions and odor concerns.
If you have any questions or concerns regarding the above information, contact Master
Fluid Solutions Tech Line 1-800-537-3365 or email us at info@masterchemical.com.
Regards,
Jim Mills
Jim Mills
Global Director of Technical Service
Master Fluid Solutions
Perrysburg, OH 43609 US
Technical Guidance
The Handy Pocket Guide to a Clean Shop The Handy Pocket Guide
to a Clean Shop
Page 4 Types of Soil in a
Manufacturing Shop
Page 5 T.A.C.T.
Page 6 Cleaning Metalworking
Machinery
Page 7 Machine Cleaning T.A.C.T.
Page 8 Checking Whamex or
Whamex XT Compatibility
Page 9 Cleaning Central Coolant
System Considerations
Page 10-11 Preferred Cleaning Method
Page 12 Quick-Clean Method for
Interim/Noncritical Cleaning
Page 13 Using Pressure Washers,
Foamers, & Steam Cleaners
Page 14-15 Cleaning Hard Surfaces:
Tools & Inspection
Equipment
Page 16 Cleaning Windows, Lights,
& Computer Monitors
Page 17 Floor Cleaning
Page 18-19 Rebuild Cleaning
Page 20-21 Waste Minimization for
Maintenance Cleaners
Page 22-23 Mixing Your Cleaners
3
Table of Contents
We all know that a clean work place has
a lot of advantages. People feel better about
their jobs. People are more productive.
Customers (even auditors) get a better
impression. And best of all, you don
Pocket Cleaning Guide
What's Better Than CLEAN? Master STAGES™ CLEAN! Master STAGESTM
CLEAN!
What’s Better Than
CLEAN?
There’s a Master STAGES Parts Cleaner just right for your operation.
Master STAGES hard-working parts cleaners keep customers running at peak
performance, environmentally compliant, and more profitable.
Master STAGESTM CLEAN 2029 “One Step” Parts Washing Fluid Corrosion Inhibitor
> High detergent, low foam, highly concentrated, cleaner/corrosion inhibitor
> For spray washers and immersion tanks
> Two to four weeks of indoor RP on steel and cast iron
> Effective on steel, cast iron, powdered and yellow metals, most aluminum
> Mild pH, no silicates or high pH additives, for a safer work environment
> Use at 3%–5% with140°F–180°F (60°C–82°C) for best results/lowest foam
Master STAGESTM CLEAN 2430 Near-neutral Washing Compound
> Highly concentrated, excellent detergency, and long life
> For aluminum alloys, steel alloys, cast iron, copper, brass, bronze, and zinc
> A week or more of indoor anti-corrosion for ferrous metals if not rinsed
> Low foaming in high-pressure spray washers at normal temperatures
> Use on ferrous, aluminum, and copper parts washing in a single washer system
Get it really clean with Master STAGES maintenance cleaners.
Master STAGES maintenance cleaners get the heavy grease, grime, and
oily residue from your machines, work surfaces, and floors–without harmful,
corrosive, chemical compounds.
Master STAGESTM WhamexTM Machine Tool Sump and System Cleaner
> Dramatically extends coolant life, removes oily residues and scums
> Cleans while production is up and running
> Reduces full cleanout downtime
> For quick, efficient interim cleaning
Master STAGESTM CLEAN F2TM Non-butyl Floor and Multi-purpose Cleaner
> Super-concentrated, very economical
> Use at these dilutions:
Power washers/steam cleaners 1%–3%; floor scrubbers 11⁄2%–3%
Mop buckets 5%–10%; immersion power washers 10%
Spray bottles 10–20%
Master STAGESTM Task2TM All Purpose Cleaner
> For removal of heavy, oily, or greasy soils, use at full strength
> Dilute 20:1 for cleaning glass and plastic surfaces
> Safe on all metals
> Pleasant fragrance
What’s better than getting it CLEAN?
Getting it Master STAGESTM CLEAN!
©2015, 2018 Master Fluid Solutions. Master Fluid Solutions™, Cutting Edge Metalworking
Solutions™, CLEAN F2™, Master STAGES™, Task2™, and Whamex™ are trademarks of
Master Chemical Corporation d/b/a Master Fluid Solutions. 2018-01-25
www.masterfluidsolutions.com
Get it clean!
Learn more >

FAQ COVID-19 - Frequently Asked Questions

Answers to frequently asked questions about COVID-19.

The Virus

How contagious is this new COVID-19?

The virus is passed on from one person to another largely by droplet infection; in other words by coughing, sneezing or saliva.

How dangerous is this new COVID-19?

It is still too soon to say how exactly dangerous the virus is. Currently, the new coronavirus seems to be significantly less dangerous than MERS (up to 30 percent mortality rate) and SARS (approx. 10 percent mortality). Currently a mortality rate of up to three percent is being assumed for the new coronavirus (SARS-CoV-2). Similarly to seasonal influenza viruses (mortality of less than 1 percent), older people and those with weakened immune systems are primarily affected. It has been estimated that an infected person can pass on the virus to 2-3 others. In the case of measles, however, this number can rise to 18.

Which symptoms does the COVID-19 illness cause?

Most infections with the new COVID-19 take a benign course.

Signs of infection are as follows:

A high temperature

A cough

Shortness of breath

Respiratory problems.

It is only in more severe cases that the infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

Is it possible to get tested for the COVID-19?

The decision on whether you are a suspected case and require testing has to be taken by a doctor.

How long does it last until I notice that I have been infected? How long does the incubation period really last?

According to current information, both the WHO and the ECDC use an incubation period of two weeks in their case definitions.

The incubation period is the time which passes between infection with the virus and the start of symptoms.

How is the illness treated?

There is no vaccination. Treatment is symptomatic, in other words it reduces the severity of the symptoms, for example via medication to lower a high temperature.

Does a two-week period of quarantine suffice for suspected cases when the incubation period is much longer?

According to current information, both the WHO and the ECDC use an incubation period of two weeks in their case definitions.

How can infected persons who exhibit no symptoms be prevented from infecting others?

The population is generally being made aware of the special need for hygiene, also due to the current flu season. This covers sneezing and coughing etiquette including the use of tissues as well as frequent hand washing and disinfection.

How long will it take to develop a vaccination?

The WHO is currently assuming a period of around a year until there is a sufficient amount of SARS-CoV-2 vaccine available for the general population.

Can cats or dogs also be infected by the COVID-19?

So far there have been no indications that domestic cats or dogs can become infected.

What is coronavirus disease 2019 (COVID-19)?

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019. The virus that causes COVID-19 is called SARS-CoV-2.

Who is at higher risk?

Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease
    • Immuno-compromised

What are the symptoms?

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care.

Prevention

Can masks (disposable face masks) offer any protection?

Disposable face masks are not an effective protection against airborne viruses or bacteria. However, they can contribute towards reducing the risk of spreading the virus via droplets from sneezing or coughing.

The most important and effective measures to protect oneself and others from being infected with respiratory viruses are frequent hand washing, correct cough etiquette and maintaining a minimum distance (approx. 1-2 metres, 3-6 feet) to persons who might be infected. These measures generally apply also during the influenza season. At present, wearing face masks is not recommended for the healthy general population either by the World Health Organisation (WHO) or the European Centre for Disease Prevention and Control (ECDC).

I can't get any face masks in my pharmacy where I live. What can I do?

Correct cough etiquette and maintaining a minimum distance (approx. 1-2 metres, 3-6 feet) to persons who might be infected. These measures generally apply also during the influenza season. At present, wearing face masks is not recommended to the healthy general population either by the World Health Organisation (WHO) or the European Centre for Disease Prevention and Control (ECDC).

How can I protect myself against the COVID-19?

As in the case of seasonal influenza, the following measures are recommended:

Wash your hands several times a day with soap and water or an alcohol-based gel

Cover your mouth and nose with a tissue (not with your hands) when you cough or sneeze

Dispose of the tissue without delay and then wash your hands

Avoid direct contact with infected persons.

The most important and effective measures to protect oneself and others from being infected with respiratory viruses are frequent hand washing, correct cough etiquette and maintaining a minimum distance (approx. 1-2 metres, 3-6 feet) to persons who might be infected. These measures generally apply also during the influenza season.

What does correct hand hygiene involve?

The most important and effective measures to protect oneself and others from being infected with respiratory viruses are frequent hand washing, correct cough etiquette and maintaining a minimum distance (approx. 1-2 metres, 3-6 feet) to persons who might be infected. These measures generally apply also during the influenza season.

What do I need to do if I think I am a suspected case, or have had contact with a symptomatic person, etc.?

If you have symptoms or are afraid you have become ill: stay at home, minimize contact with others, call your healthcare provider.

Links

Centers for Disease Control

The Centers for Disease Control website is a key resource for national information on the spread of COVID-19, what you can do to protect yourself, and what to do if you get sick. Since the spread within the U.S. is confined (so far) to specific geographic areas, it is also important for organizations to monitor their local public health departments for updates on testing, quarantine, and possible limits on public gatherings.

World Health Organization (WHO)

Better health for everyone, everywhere

We are building a better, healthier future for people all over the world.

Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere.

Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease.

Coronavirus disease (COVID-19)>>

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